Tour Guides/Guest Service will primarily be responsible for the execution of customer service as a member of the Casey Jones Distillery service team.

POST DATE: Ongoing

DEPARTMENT: Guest Experience

SCHEDULE: Full Time, Some Weekends

SUPERVISES: None

REPORTS TO: Shift Lead

PAY STRUCTURE: Hourly

RATE: $13 / Hour Plus Tips

REQUIREMENTS

• Ability to follow set processes and instruction with an attention to detail

• Ability to provide excellent customer interaction in a retail and service environment

• Strong oral presentation skills and engaging presence

• Ability to handle cash and operate POS equipment

• Strong communication skills and ability to work as a team

• Valid driver’s license and ability to be insured as a driver

• Reliable transportation to/from the facility

• Previous service, retail, and/or sales experience preferred

• Previous distillery or brewery experience bonus

RESPONSIBILITIES

• Welcome, engage, and direct guests as they arrive at the distillery

• Lead tours of the facility and present the distillery experience and history to guests

• Serve guests and present products in spirits tastings

• Maintain an active knowledge of distillery products and services

• Inspire and encourage sales of distillery products and services

• Report customer complaints to shift lead

• Maintain displays with product stock and assist with inventory management

• Simple bar duties using established recipes

• Maintain retail, tour, bar, storage, restroom, and event spaces

• Assist production team in bottling runs (labeling, corking, sealing, and boxing)

• Other related responsibilities as needed

PHYSICAL DEMANDS

The physical demands described here are only a representation of those that must be met by an employee to successfully perform the essential function of this job:

• Ability to lift up to 40 lbs.

• Ability to stand, walk, lift, and bend repeatedly throughout shift